Сustomer Service Standards

Delivering an invariably high quality service is among the top priorities of MRC Markets. This high level of service is ensured by compliance with the Customer Service Standards set by MRC Markets. The Company constantly strives to develop and advance these standards.

We are so confident in the quality of our services that we will pay 50 USD, or an equivalent amount in the currency of deposit, into the account of any Client who claims to have received a lower level of service than that specified in the Customer Service Standards.

Pursuant to the Trading Agreement MRC Markets undertakes to perform each of the below procedures within 24 hours excluding weekends and bank holidays:

To open a trading account and send login data to access MRC-MetaTrader 4 by email upon the correct completion of the application form by a Client on the Company’s website www.mrcmarkets.com
To send the Trading Agreement to a Client by email after opening a trading account.
To respond to all Clients’ queries sent to support@mrcmarkets.com. The response time for questions which require detailed research may be increased with respective notification to a Client.
To execute an application for withdrawal provided that a Client has completed this application on the Company’s website correctly.
To transfer funds to a Client’s trading account upon the receipt of funds to the Company’s bank account.

Please, inform us of identified inconsistencies, if any, in our compliance with the declared Service Standards of MRC Markets by email office@mrcmarkets.com.

Delivering a consistently high service level to our customers is very important for us!

Please, be advised that:

When opening a trading account or transferring funds to/from an account it is important to specify true and correct details, since the Company relies on these data in providing services.

The specified time frame of transfer/withdrawal does not consider duration of a bank transfer which may take several days depending on a transfer method. MRC Markets shall not be held liable for activities by other entities: banks, electronic payment systems, Internet providers etc.

AML/CTF/KYC Policies

Pursuant to the established global financial practices and for the purposes of implementing the 49 recommendations of the Financial Action Task Force (FATF) and observing the local laws of the countries to which the business is expanded MRC Markets takes measures to counteract money laundering and terrorist financing.

MRC Markets has established a special department and designated officers responsible for the implementation of anti-money laundering and counter-terrorist financing practices. You can contact our compliance department at compliance@mrcmarkets.com.

With a view to maintain business reputation and minimize risks of involving the Company in illegal financial schemes, MRC Markets pursues the “Know Your Customer” (KYC) policy and is entitled to request identification documents from the Client at any stage of the Client's work with a trading account.